Goods that are received damaged must be reported to us within 7 days of delivery.
Returns must be made with a completed returns form, please click the icon to download the form, and a returns number, please contact email@example.com. When you contact us for a returns number you should include a list of the items being returned and the original invoice number.
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You agree that if you send a return to us without a returns form and returns number you will pay a £10.00 administration fee to cover the extra work and time to process your return.
Returns Policy - Faulty Goods
We will refund the cost of the goods and the delivery charge, please contact firstname.lastname@example.org to arrange for the goods to be collected. All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
For large pallet deliveries please be aware that the costs will be considerably higher than you are charged for delivery.
Checking Goods For Damage and Notifying lumalighting
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.
For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the drivers delivery note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email email@example.com with the details as soon as possible. If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.
Returns Policy - Changed Your Mind?
If you change your mind about the product when you receive it you can inform us within 14 days of delivery that you would like to return the item for a refund. It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:
Units 2/3 Clarendon Court
Manners Industrial Estate
For large pallet deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery. We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.
PLEASE NOTE THAT IF YOU WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING THEN THE PRODUCT IS NO LONGER IN RESALEABLE CONDITION AND YOU WILL NOT BE REFUNDED.